General Shipping Conditions for Peninsula, Balearic and Canary Islands
Free Shipping for purchases over 49.99€. For orders under 49.99€ the shipping costs are 4.99 € (VAT included).
The delivery time is 24 - 48 hours since the order leaves our warehouse. In some destinations, due to its location, can be delayed in 2 working days.
(Saturday, Sunday and holidays orders are not delivered)
Delivery times are counted from the time the order leaves our warehouse which we will notify you by SMS.
In addition to the SMS you will receive an email confirmation of shipment and another email with tracking number and link to the carrier's website so you can have your order located at all times.
Orders placed before 13:00h will be shipped the same day and will be delivered within 24 to 48h (working days).
Orders placed on Fridays until 13:00 pm will be delivered on Monday and orders placed after 13:00 pm will be shipped on Monday and delivered from Tuesday.
In some cases and depending on product availability, our customer service team will contact you to give you a solution and inform you of the delivery time once the product is available.
The courier company usually delivers during business hours, but if you need a specific delivery time you can indicate in the observations of the order. This does not guarantee 100% as it depends on the schedules and routes of the transport company.
We do not send to P.O. boxes.
To ensure the quality of our service, all our shipments are insured against loss or theft so if you do not receive your order, we will send you another equal or refund.
In order to offer the best service to our clients in the Canary Islands, we have our own logistics centre in the Islands from where we serve all the orders, thus running with all the customs clearance costs and taxes derived from the import.
RETURNS and REFUNDS
In the event of receiving a defective product or products, the customer must automatically notify the carrier upon receipt of the package and sign the receipt of the shipment with a NO COMPLIANCE so that the carrier itself proceeds to return the package to the origin, in this case NutreBati2.
Once this has been done, the customer must notify us by email at nutrebati2@nutrebati2.com of his decision to return the product because it is damaged. It is recommended to make and attach a picture of the package status at the time of receipt. Subsequently, Nutrebati2 will contact the customer in the next few days to confirm what has happened and proceed with the replacement of the damaged products without any additional cost on the part of the customer.
RIGHT OF WITHDRAWAL
To start your right of withdrawal you must request by mail to nutrebati2@nutrebati2.com the withdrawal form and once received must be completed with the requested data and sent back to NutreBati2 by email to nutrebati2@nutrebati2.com or by registered mail to the address indicated in the contact.
If you request the refund of the product within thirty days from the date you received the product, you must send the product, or the unused portion of it to the address, assuming the customer with the transport costs, after receiving the product and validating that the return of the product total or partial, is correct, your welfare advisor will contact you by the means you choose, either by mail or telephone, to offer you the replacement of the product or return the amount of the product, depending on its return was total or partial, without applying to this return the shipping costs, corresponding to the purchase.
GUARANTEE OF REFUND OF HERBALIFE
Herbalife guarantees the quality and freshness of its nutrition and personal care products. In the event that you are not completely satisfied with your purchase, simply return the unused portion of the product in its original container to your Herbalife Independent Associate within 30 days of receipt for a full refund. You are responsible for the shipping costs of any returned items.